Terms of service

Last updated: 23.03.26

1. Introduction

Welcome to Magic Matcha. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Magic Matcha Ltd.

By using our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

Company details

Magic Matcha Ltd
167 - 169 Great Portland Street, 5th Floor
London
W1W 5PF
United Kingdom
Email: coryn@wearemagicmatcha.com
Company Registration Number: 16451479

Governing law: These Terms are governed by the laws of England and Wales.

If a dispute arises, you and Magic Matcha Ltd agree that the courts of England and Wales can deal with the claim. If you live in another part of the United Kingdom, you may also have the right to bring a claim in the courts of that part of the United Kingdom.

Nothing in these Terms affects your statutory rights as a consumer.

2. Who can use our website

Age requirement

You must be at least 16 years old to use our website and make purchases.

Accuracy

You agree to provide accurate, current, and complete information when placing an order or creating an account.

Account security

If you create an account, you are responsible for maintaining the confidentiality of your password and for all activities under your account. Notify us immediately at coryn@wearemagicmatcha.com if you suspect unauthorised access.

3. Products

Product descriptions

We make every effort to ensure product descriptions, images, ingredients, and specifications are accurate. However:

Colours may vary slightly due to screen settings.
Product packaging may change.
We reserve the right to update product information without notice.

If a product is not as described, please contact us within 14 days of receipt.

Product availability

All orders are subject to stock availability. While we update stock levels regularly, products may sell out between when you place an order and when we process it.

If we cannot fulfil your order:

We will notify you by email as soon as possible.
We will offer an alternative product or full refund.
We will not charge you, or we will refund any payment taken.

We reserve the right to:

Limit quantities purchased per customer.
Refuse orders that appear to be for commercial resale.
Discontinue products at any time.

No pre-orders

We do not offer pre-orders. All products listed are available for immediate purchase, subject to stock availability.

4. Pricing and payment

Prices

All prices are in British Pounds (GBP) and include VAT where applicable.

Prices may change without notice. The price you pay is the price displayed at checkout when you place your order.

Pricing errors

If we discover a pricing error after you have placed an order:

Minor errors: We will honour the advertised price as a gesture of goodwill.
Obvious errors: We will contact you to confirm whether you want to proceed at the correct price or cancel for a full refund.

Payment

We accept payment via:

Credit and debit cards (Visa, Mastercard, American Express)
Shopify Payments
Other payment methods displayed at checkout

Payment is processed when you place your order. By providing payment information, you confirm you are authorised to use that payment method.

Payment security: We use Shopify Payments to process transactions securely. We do not store your full card details.

Discount codes

Discount codes must be entered at checkout.
Only one discount code per order unless otherwise stated.
Discount codes cannot be applied retrospectively.
We reserve the right to withdraw or amend discount codes at any time.
Discount codes may have expiry dates and restrictions.

5. Orders

Placing an order

When you place an order:

You submit an offer to purchase products.
You will receive an automated order confirmation email. This is not acceptance of your order.
We will send a shipping confirmation email when we dispatch your order. This constitutes acceptance.

We reserve the right to refuse or cancel any order at our discretion, including for:

Stock unavailability
Pricing or product information errors
Suspected fraud or unauthorised transactions
Previous breaches of these Terms
Orders that appear to be for commercial resale

If we cancel your order after payment, we will issue a full refund.

Order cancellations by you

Before shipping: You can cancel your order before it ships by emailing coryn@wearemagicmatcha.com. If your order has already been dispatched, you will need to follow our returns process.

After shipping: Once dispatched, you cannot cancel, but you can return the product under our Returns Policy.

Order modifications

Once an order is placed, we cannot modify it, including changes to products or shipping address.

Contact us immediately at coryn@wearemagicmatcha.com.
We will try to help if the order has not been dispatched.
If it has already shipped, you may need to return and reorder.

6. Shipping and delivery

Shipping area

We currently ship within the United Kingdom only. We do not accept orders from outside the UK.

Future international shipping: We may offer international shipping in the future. Any international orders will be subject to additional terms, customs duties, and import taxes which are the responsibility of the customer.

Delivery

Courier: We use Evri for deliveries.
Delivery times: Standard delivery is 3 - 5 working days from dispatch. Delivery times are estimates and not guaranteed.
Tracking: You will receive tracking information via email when your order is dispatched.
Delivery address: Please ensure your delivery address is correct. We are not responsible for orders sent to incorrect addresses provided by you.

Failed delivery

If delivery fails due to:

an incorrect address provided by you
no one being available to receive the parcel
refusal to accept delivery

You may be charged for redelivery or need to collect from a local depot.

Lost or damaged parcels

We are responsible for your order until you receive it.

If your order is:

lost in transit
damaged during delivery
not received within the estimated timeframe

investigate with the courier
send a replacement or issue a full refund
handle the claim process with Evri

You must report lost or damaged items within 7 days of expected delivery.

For full shipping details, see our Shipping Policy.

7. Returns and refunds

Your rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, for any reason.

Returns policy summary

Unopened products: Full refund within 14 days of receipt.
Opened products: Due to food hygiene regulations, we cannot accept returns of opened matcha sachets. Unopened sachets within a multi-pack can be returned.
Damaged or faulty products: Full refund or replacement, regardless of whether opened.
The Deck, The Whisk, The Scoop: Can be returned within 14 days if unused and in original condition.
Return shipping: You are responsible for return shipping costs unless the product is faulty or we sent the wrong item.

For full details, see our Returns & Refunds Policy.

Refund process

Once we receive and inspect your return:

refunds are processed within 7 working days
refunds are issued to your original payment method
you will receive email confirmation when the refund is processed

8. Product safety and allergens

Food safety

Our matcha is:

sourced from reputable suppliers in Japan
packaged in food-grade containers
stored and handled according to UK food safety standards

Best before dates: Check packaging for best before dates. The best before date is in Japanese formatting: year/month/date.

Storage: Store in a cool, dry place away from direct sunlight. For optimal freshness, keep the sealed sachet in the fridge.

Allergens

Our matcha products contain:

100% Okumidori Matcha Green Tea Powder
no added ingredients
naturally gluten-free
vegan

If you have allergies or dietary requirements, check product information before purchasing or contact us at coryn@wearemagicmatcha.com.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have health concerns or are sensitive to caffeine, please consult a healthcare professional before consuming matcha.

9. Intellectual property

Our content

All content on our website is owned by Magic Matcha Ltd or licensed to us, including:

text, images, graphics, and photographs
Magic Matcha logo and branding
product descriptions and designs
website design and layout

You may not:

copy, reproduce, or distribute our content without permission
use our trademarks, logos, or branding
scrape or extract data from our website
use our images for commercial purposes

You may:

share links to our website
share our social media posts using native share functions
take personal photos of products you have purchased for non-commercial use

Your content

If you submit content to us, including reviews, photos, or messages:

you grant us a non-exclusive, royalty-free licence to use it
we may feature it on our website, social media, or marketing materials
you confirm you own the rights to any content you submit
you agree we can use your first name with submitted content

10. Reviews and user content

We encourage honest reviews and feedback. When submitting reviews or content, you agree to:

provide honest, accurate reviews based on your experience
not post offensive, defamatory, or inappropriate content
not include personal information about yourself or others
not post fake reviews or reviews for compensation, except legitimate product samples

We reserve the right to:

remove or edit reviews that violate these Terms
remove reviews containing profanity, spam, or irrelevant content
verify purchases before publishing reviews
not publish reviews at our discretion

11. Account suspension and termination

We reserve the right to suspend or terminate your account and refuse service if:

you violate these Terms
you engage in fraudulent activity or payment fraud
you abuse our returns policy
you harass or abuse our staff
you attempt to resell products commercially without authorisation
you create fake accounts or reviews
you issue multiple chargebacks
you attempt to hack or compromise our website

If we suspend or terminate your account:

you will be notified by email
outstanding orders will be refunded or fulfilled at our discretion
you may not create a new account without our permission

12. Limitation of liability

What we are responsible for

providing products that match their description
ensuring products are of satisfactory quality
complying with UK consumer protection laws
delivering products or issuing refunds as promised

What we are not responsible for

To the fullest extent permitted by law, we are not liable for:

Indirect or consequential losses

loss of profits or business
loss of opportunity
damage to reputation
any indirect or consequential loss

Events beyond our control

natural disasters, pandemics, or acts of God
strikes, labour disputes, or civil unrest
government actions or restrictions
supplier failures
courier delays beyond reasonable control
power failures or internet outages

Misuse of products

health issues resulting from overconsumption of caffeine
allergic reactions if you did not check ingredients or inform us of allergies
improper storage leading to product degradation
use of products after expiry date

Third-party websites

We are not responsible for content on third-party websites we link to.
Clicking external links is at your own risk.

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
any liability that cannot be excluded under UK law

13. Force majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

natural disasters, extreme weather, floods, or fires
pandemic, epidemic, or public health emergency
war, terrorism, or civil unrest
government restrictions or laws
strikes or labour disputes
failure of suppliers, utilities, or transport networks
cyber attacks or system failures

If a force majeure event occurs:

we will notify you as soon as reasonably possible
our obligations are suspended for the duration
we may cancel affected orders and issue refunds
we will resume normal service as soon as possible

14. Privacy and data protection

Your privacy is important to us. Our Privacy Policy explains:

what personal information we collect
how we use and protect it
your rights under UK GDPR

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

Read our full Privacy Policy at https://wearemagicmatcha.com/policies/privacy-policy.

15. Cookies

We use cookies and similar technologies to improve your experience on our website, analyse traffic, and support our marketing and personalisation activities where permitted.

Our Privacy Policy explains how we use personal information collected through cookies and similar technologies.

You can manage your cookie preferences through our cookie banner where available.

Read our Privacy Policy at https://wearemagicmatcha.com/policies/privacy-policy.

16. Changes to these Terms

We may update these Terms from time to time to reflect:

changes in law or regulation
changes to our business practices
improvements to our products or services

When we make changes:

we will update the "Last updated" date
significant changes will be notified via email or website banner
continued use of our website constitutes acceptance of updated Terms

Your responsibility: Please review these Terms periodically. If you do not agree with any changes, stop using our website.

17. General

Entire agreement

These Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and Magic Matcha Ltd.

Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment

You cannot transfer your rights or obligations under these Terms. We may transfer our rights to another company without your consent.

No agency

Nothing in these Terms creates a partnership, agency, or employment relationship between you and Magic Matcha Ltd.

Third-party rights

These Terms are between you and Magic Matcha Ltd. No third party has rights under these Terms.

18. Complaints and disputes

How to complain

If you are unhappy with our products or service:

Contact us
Email coryn@wearemagicmatcha.com. We will respond within 5 working days and work to resolve the issue.
If you are still unhappy
You can escalate via:
- Trading Standards: citizensadvice.org.uk
- Consumer Rights: which.co.uk

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

Your consumer rights: Nothing in these Terms affects your statutory rights as a consumer.

19. Contact us

If you have questions about these Terms:

Email: coryn@wearemagicmatcha.com

Post:
Magic Matcha Ltd
167 - 169 Great Portland Street, 5th Floor
London
W1W 5PF
United Kingdom

Response time: We aim to respond within 5 working days.

Summary

You must be 16 or over to purchase. Orders are subject to acceptance and stock availability. We currently ship within the UK only. You can return unopened products within 14 days. We are responsible for products until you receive them. Opened matcha cannot be returned due to food safety. We may refuse orders or suspend accounts for violations. These Terms are governed by English law.

Thank you for choosing Magic Matcha.